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Automate

WhatsApp automation

Conversations that update the business, not a chatbot bolted on the side.

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Teams that already live in WhatsApp and need it to write to the CRM.

WhatsApp is where customers already are. That does not mean a chatbot on the website sidebar. We treat chat as an operating channel: catalogues, order status, appointments, and alerts on the official Cloud API, wired into CRM and the team inbox.

Automate the repetitive path. Hand off when a person should speak. Keep an audit trail.

If the conversation does not update the system of record, it is just another inbox.

Who it is for

The work this fits

  • Sales and service desks whose real inbox is WhatsApp
  • Catalogues and order-status flows that should not live in a side bot
  • Programmes that need template messages, session messages, and human handoff

What you get

How the delivery is shaped

  • 01

    Official Cloud API

    Template messages, session messages, and media the right way.

  • 02

    Human handoff

    Automation that knows when to pass the thread to a person.

  • 03

    Audit trail

    The conversation updates the CRM. It is not a second inbox.

Process

How a job runs

  1. 01

    Discover

    Map how you sell, deliver, and report — and which tool is actually fighting the work.

  2. 02

    Architect

    The surfaces, the data model, and what must connect. A slice you can say yes or no to.

  3. 03

    Build

    Ship in increments you can use. Visible progress, not a six-month black box.

  4. 04

    Handover

    Training, documentation, or an embedded team — whichever keeps the system alive.

Stack

What we use when it earns it

WhatsApp Cloud APINode.jsRedis

FAQ

Questions we get

Is this a chatbot widget?
No. WhatsApp is an operating channel. Catalogues, order status, and handoff sit on the same records as the console.
Do you use the official API?
Yes. WhatsApp Cloud API — template messages, session messages, and media the right way. You own the business number.
Can the team still reply as themselves?
Yes. Automate the repetitive path. A person takes the thread when the job needs judgement.

Services

Related engagements

Same company. Different slice of the operation.

CRM and ERP

A single operating layer for customers, inventory, billing, and teams.

Integrations

Systems that already exist, talking to each other on purpose.

SAP integration

SAP connected to the products we build, delivered with a collaborate company.