Notes
WhatsApp is an operating channel
If the conversation does not update the system of record, it is just another inbox.
NotesKrishiv Technology· 5 May 2026
WhatsApp is where customers already are. That does not mean a chatbot on the website sidebar.
Treat chat as a channel on the same order, appointment, or ticket as the console. Automate the repetitive path. Hand off when a person should speak. Keep an audit trail.
That is the difference between a widget and an operating channel.
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